# Great WeatherFlow support
**URL:** https://community.tempest.earth/t/great-weatherflow-support/2703
**Category:** General
**Created:** [November 19, 2018, 7:34pm UTC](https://community.tempest.earth/t/great-weatherflow-support/2703 "2018-11-19T19:34:47Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@bestboy56](https://community.tempest.earth/u/bestboy56)
#### Post date: [November 19, 2018, 7:34pm UTC](https://community.tempest.earth/t/great-weatherflow-support/2703/1 "2018-11-19T19:34:47Z")
I would like to say WF has great support, my Sky had a hit & miss sensor. They watch my data for a few days and decided my Sky was spitting out some bad data. They quickly sent me out a new replacement Sky without receiving my Sky first and sent me a return label for me to send in my old Sky! How many companies would do this without receiving the defective unit first! New Sky is working great! ThanksWF!
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### Author:  [@peter.jeffery.nz](https://community.tempest.earth/u/peter.jeffery.nz)
#### Post date: [November 19, 2018, 7:49pm UTC](https://community.tempest.earth/t/great-weatherflow-support/2703/2 "2018-11-19T19:49:04Z")
I’ve had a similar experience. WF support is exceptional! They really stand behind their product.
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### Author:  [@mao](https://community.tempest.earth/u/mao)
#### Post date: [November 20, 2018, 1:04pm UTC](https://community.tempest.earth/t/great-weatherflow-support/2703/3 "2018-11-20T13:04:22Z")
Yes, agree. My Sky went to the crazy land of forever raining.
WF had another mailed out with-in 24 hours.
Good stuff!
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### Author:  [@poider1982](https://community.tempest.earth/u/poider1982)
#### Post date: [December 3, 2018, 7:52pm UTC](https://community.tempest.earth/t/great-weatherflow-support/2703/4 "2018-12-03T19:52:35Z")
Sure the support is great.
Even greater than great.
My replacement Air arrived today.
Really fast shipping. Within 6 days it arrived in The Netherlands.
A big thumbs up for the WF team, and thank you for the replacement Air unit. 🤩👌
Peter.