# Help setting up weather flow **URL:** \ **Category:** Tempest Owners\ **Created:** [July 30, 2020, 12:55am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259 "2020-07-30T00:55:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 12:55am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/1 "2020-07-30T00:55:39Z")
I finally got my weather flow in the mail today but I’m having some issues getting it up and running. I keep getting an error saying no device found. I’ve tried turning on and off the sensor, unplugging the hub and plugging back in, restarting my internet, app, phone, everything. Im not really sure what else to do.[Screenshot\_20200729-203103\_Tempest|236x500](https://community.tempest.earth/uploads/short-url/bGyCtqVl5IcQfGgaMdienn2ei9W.jpeg) ---
**Author:** ![jason1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/jason1/32/7708_2.png) [@jason1](https://community.tempest.earth/u/jason1)\ **Post date:** [July 30, 2020, 1:28am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/2 "2020-07-30T01:28:43Z")
Try sticking a pin / paperclip, etc. into the hole above the LED and pressing and holding for 10+ seconds. That should hard reset the hub and allow you to start the device activation process fresh. ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 2:53am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/3 "2020-07-30T02:53:19Z")
I tried pressing the reset button for 10+ seconds but it does not reset the setup process. I managed to get into the main menu with the weather forecast but I still don’t think the main sensor is connected because it says offline with a red dot at the bottom and when I click on the little sensor icon at the top right it brings me to a blank blue screen… ![Screenshot_20200729-224803_Tempest](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/9/97a4b2af7025fc6ab054b2a4bedaac1979eb88b9.jpeg) ---
**Author:** ![jason1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/jason1/32/7708_2.png) [@jason1](https://community.tempest.earth/u/jason1)\ **Post date:** [July 30, 2020, 4:31am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/4 "2020-07-30T04:31:35Z")
Hmm… sounds like the hub is feeing a bit better, but the Tempest still isn’t sure about things. Try the process below to reset it next and let’s see. How things look. Also, if you could post your station ID that would help with future troubleshooting. 🙂 > [@On another topic](https://community.tempest.earth/t/6311/2): > > Let’s try to reset it completely and not just reboot. To do this just push the led and keep it in till the led flashes (+/- 10 seconds) , release it. Then go in your app / stations > > from here 2 options possible > > your tempest is still there and you go in manage devices/advanced and go via replace device to add the tempest again and you will find your old data again > > or there is no more tempest and you use the + and follow the routine to add your tempest as a new device again > > Let us already know if you can manage the Tempest to be recognised again. ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 4:51am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/5 "2020-07-30T04:51:49Z")
I tried pressing the LED button on the bottom of the Tempest for 10 seconds, but it is still showing as offline. The station ID is 2021. ---
**Author:** ![jason1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/jason1/32/7708_2.png) [@jason1](https://community.tempest.earth/u/jason1)\ **Post date:** [July 30, 2020, 5:05am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/6 "2020-07-30T05:05:27Z")
After resetting the device did you go into: Settings \> Stations \> _your existing station name_ \> Manage devices \> _Station name_ \> Advanced \> Replace device If all goes well that should reconnect your Tempest to the hub. Last, your _station ID_ is a five digit number. You can find it by scrolling to the bottom of the forecast screen in the app and tapping the “share” button. ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 5:12am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/7 "2020-07-30T05:12:54Z")
Ah I see now… the ID is 25167. And I tried going into the settings, but I do not see a “manage devices” selection. This is all that I see: ![Screenshot_20200730-010935_Tempest](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/8/8a2c7d44c6b3e9d35088e3f7fea3f1771f20db2e.jpeg) ---
**Author:** ![gizmoev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/gizmoev/32/941_2.png) [@gizmoev](https://community.tempest.earth/u/gizmoev)\ **Post date:** [July 30, 2020, 5:49am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/8 "2020-07-30T05:49:41Z")
That is strange. Your page should look similar to this: ![](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/1/13b0b2a711c84371c709505d4aa62057c5d2dafa.jpeg) taken from [Detailed App instructions](https://community.tempest.earth/t/detailed-app-instructions/8067/2) Is the hub powered on? It almost looks like you don’t have your hub setup yet. That has to be done first before connecting the Tempest sensor to it. ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [July 30, 2020, 6:02am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/9 "2020-07-30T06:02:52Z")
Somehow your hub isn’t correctly setup . In the app go to this page and swipe left on your station name to show the delete button and delete it. From there start fresh. First your hub needs to be working correctly and only then time to add the Tempest device. ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/7/798141b484575bd1a0327fac957ef95c9fb76315.png) ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 8:48am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/10 "2020-07-30T08:48:23Z")
I deleted the station and started setup from the beginning, but now it can’t find the hub at all. ![Screenshot_20200730-044943_Tempest](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/f/fb07e3fe5e48e19495fca8702e4d3d652abe710b.jpeg) ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [July 30, 2020, 9:01am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/11 "2020-07-30T09:01:29Z")
Server side you still have an offline linked hub. Sure it is deleted in your app?? If not I’ll have to ask help from technical department. ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 9:16am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/12 "2020-07-30T09:16:40Z")
Its slowly flashing blue on the back of the hub. I already deleted the station from the app so I could redo the setup process. ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [July 30, 2020, 9:30am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/13 "2020-07-30T09:30:18Z")
should be fixed blue restart the app on your phone after a force close and also reboot the hub … see if they can see each other ‘normally’ ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 9:53am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/14 "2020-07-30T09:53:14Z")
I’ve tried that several times, and still nothing. 😕 ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [July 30, 2020, 11:08am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/15 "2020-07-30T11:08:07Z")
Your hub is linked to your account but shows offline … ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/2/2ff155b2182fafa3843e13b455a82ab9a95606bc.png) To be clear for you the hub does not show in the app ? ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 11:59am UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/16 "2020-07-30T11:59:58Z")
![Screenshot_20200730-075726_Tempest](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/2/2369a5d21ce9c63c10b3e88e20a739dd6f3167c4.jpeg) This is the step that I keep getting stuck on. It’ll say checking hub connection then say hub not connected. ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [July 30, 2020, 12:17pm UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/17 "2020-07-30T12:17:17Z")
Indeed not much you can do, let me contact technicians. ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 12:33pm UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/18 "2020-07-30T12:33:02Z")
Thank you for your help & patience. ---
**Author:** ![WFstaff](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/wfstaff/32/6006_2.png) [@WFstaff](https://community.tempest.earth/u/WFstaff)\ **Post date:** [July 30, 2020, 1:23pm UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/19 "2020-07-30T13:23:38Z")
Hi @gregorypoole8 Do you have Bluetooth enabled and location services enabled on your Android device? ---
**Author:** ![gregorypoole8](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@gregorypoole8](https://community.tempest.earth/u/gregorypoole8)\ **Post date:** [July 30, 2020, 1:40pm UTC](https://community.tempest.earth/t/help-setting-up-weather-flow/8259/20 "2020-07-30T13:40:15Z")
Yes both are enabled. It looks like my internet went down in my neighborhood a few minutes ago, so I will wait for the internet to come back up to try the setup again. [Next page](https://community.tempest.earth/t/help-setting-up-weather-flow/8259.md?page=2)