# Hub is dead since yesterday evening

**URL:** <https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311>\
**Category:** Tempest Owners\
**Created:** [September 21, 2018, 8:07am UTC](https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311 "2018-09-21T08:07:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![matthiasginster](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@matthiasginster](https://community.tempest.earth/u/matthiasginster)\
**Post date:** [September 21, 2018, 8:07am UTC](https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311/1 "2018-09-21T08:07:37Z")

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Hi Guys,  
by yesterday ~21:00 (9:00 PM 😆) German time my hub went not only offline, the LED does also not show any signs of life.  
I have changed the power-supply & cable and nothing helps - even connecting it to a computers USB was not helpful. The LED does not react.  
The hub was never wet and always placed near my firewall on top of a small server-rack.

Any idea what to do?

Regards,  
Matthias

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**Author:** ![dsfg](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dsfg/32/9736_2.png) [@dsfg](https://community.tempest.earth/u/dsfg)\
**Post date:** [September 21, 2018, 10:28am UTC](https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311/2 "2018-09-21T10:28:00Z")

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Hello Mathias,  
A little later mine were rebooting…maybe their was an issue last evening?  
Do you know the Hub actual firmware version ?  
What’s your stations ID?  
Maybe trie to keep the Hub powerless for 10 min.  
Did you tried to reset ?  
Reset the hub by inserting a paperclip into the reset switch.  
But… the reset will cause you to loose access to your history data…

If still the issue contact [support@weatherflow.com](mailto:support@weatherflow.com) with Station ID and Hubs SN…

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**Author:** ![matthiasginster](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@matthiasginster](https://community.tempest.earth/u/matthiasginster)\
**Post date:** [September 21, 2018, 11:09am UTC](https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311/3 "2018-09-21T11:09:56Z")

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Hi dsfg  
unfortunately it is on the power-cable since ~10h+ and still nothing works.  
I will try to reset it, but it basically seems to be dead.  
Regards,  
Matthias

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**Author:** ![petersendavey](https://avatars.discourse-cdn.com/v4/letter/p/e79b87/32.png) [@petersendavey](https://community.tempest.earth/u/petersendavey)\
**Post date:** [September 22, 2018, 6:10pm UTC](https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311/4 "2018-09-22T18:10:14Z")

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My hub died after some 4 months of operation. Tried multiple cables, outlets, reboots - nothing. Weather Flow has sent replacement. A bit weird because my Sky unit quit after 2 weeks of smooth operation. WF replaced it no problem. WF’s customer service is sure fast.  
Dave Petersen

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**Author:** ![matthiasginster](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@matthiasginster](https://community.tempest.earth/u/matthiasginster)\
**Post date:** [September 29, 2018, 12:58pm UTC](https://community.tempest.earth/t/hub-is-dead-since-yesterday-evening/2311/5 "2018-09-29T12:58:29Z")

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WF is already shipping one new. Despite that the unit failed fast - their customer-care is fast too 😉