# Lost wind measurement **URL:** \ **Category:** Tempest Owners\ **Tags:** sky, wind\ **Created:** [December 10, 2019, 7:55pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909 "2019-12-10T19:55:51Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dorsetbred](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dorsetbred/32/2663_2.png) [@dorsetbred](https://community.tempest.earth/u/dorsetbred)\ **Post date:** [December 10, 2019, 7:55pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/1 "2019-12-10T19:55:51Z")
Hi. two days ago, my unit started to fail in reading the wind measurement, see the enclosed. So before I start acting like an orangutan and climbing thins to reach the unit, and possible thoughts as to what might have happened/failed (if something has failed. The unit has a solar unit attached and is found here [https://smartweather.weatherflow.com/map/6383/50.8221/-1.201/8](https://smartweather.weatherflow.com/map/6383/50.8221/-1.201/8) ![Windfail](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/1/1e13449ebefae21ef31be3ae1039ff75d277377b.jpeg) Thanks for any help ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [December 10, 2019, 9:03pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/2 "2019-12-10T21:03:59Z")
I have a feeling you have failing sensors. When you are on your station’s webpage and you push the green bullet down right, it’ll flip over and in Sky section it will mention if sensors fail. Can you look ? Also none of the battery cards are activated. Can you activate them in the settings please ? You use the solar panel ?? ---
**Author:** ![dave](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dave](https://community.tempest.earth/u/dave)\ **Post date:** [December 10, 2019, 9:48pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/3 "2019-12-10T21:48:33Z")
Mine is exactly the same. The UV sensor failed back in November, then after a reset worked OK. Then the SPA failed, so I swapped back to batteries. Now the wind sensor and UV sensor has failed, and the (brand new Energiser Lithiums) have plummeted. ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/5/539731209ff6750ad6f28c2ed91668afd3d08096.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/c/c5088d0306c89c2296e61ef38c37f83b39ecd0db.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/0/0d981be738f175cb4f1bda82f225312f2e3b3520.png) I already have a replacement Air and SPA coming after they failed, now it looks like the Sky is really quite poorly too ☹ ---
**Author:** ![dsfg](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dsfg/32/9736_2.png) [@dsfg](https://community.tempest.earth/u/dsfg)\ **Post date:** [December 11, 2019, 10:06am UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/4 "2019-12-11T10:06:24Z")
Hi Dave, Could you pleas let us know your [stationID](https://community.tempest.earth/t/station-id-how-to-find-it-and-what-it-is-good-for/4276). ---
**Author:** ![olistraehl](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/olistraehl/32/296_2.png) [@olistraehl](https://community.tempest.earth/u/olistraehl)\ **Post date:** [December 11, 2019, 2:47pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/5 "2019-12-11T14:47:07Z")
@WFstaff; @WFsupport I have the same issues with my Sky… 🤔 May Station ID: [https://smartweather.weatherflow.com/station/7375](https://smartweather.weatherflow.com/station/7375) My Sky has a solar panel attached and is located here: [🗺](https://smartweather.weatherflow.com/map/7375/47.5248/8.1421/10) ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/1/12a185a49f4e7716eedf52b89db84bb8876a05fe.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/a/a73ed9406cf7758f380681a018234d347ec4a2ad.png) ---
**Author:** ![WFstaff](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/wfstaff/32/6006_2.png) [@WFstaff](https://community.tempest.earth/u/WFstaff)\ **Post date:** [December 11, 2019, 4:04pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/6 "2019-12-11T16:04:00Z")
Hi everyone, thanks for bringing these issues to our attention. Please contact our customer service team for further assistance. They will take a closer look at the data from your Smart Weather account and work towards a resolution. Thank you! Email [support@weatherflow.com](mailto:support@weatherflow.com) Or open a ticket: [help.weatherflow.com](http://help.weatherflow.com) ---
**Author:** ![dorsetbred](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dorsetbred/32/2663_2.png) [@dorsetbred](https://community.tempest.earth/u/dorsetbred)\ **Post date:** [December 11, 2019, 7:26pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/7 "2019-12-11T19:26:19Z")
Interesting to note, mine has gone the same way, the UV sensor has failed too, just as you describe. Now I’m trying to figure out how rto get to the station settings on my phone to change those requested ! ---
**Author:** ![dorsetbred](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dorsetbred/32/2663_2.png) [@dorsetbred](https://community.tempest.earth/u/dorsetbred)\ **Post date:** [December 14, 2019, 9:10am UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/8 "2019-12-14T09:10:46Z")
Yesterday, I did more work on mine to try and understand what was going on. Firstly after advice from support team, and enabling battery card, I found that neither AIR nor SKY existed under my station option, and I could not turn on the battery card option. So pulled everything in, cleaned it up, and added batteries to my sky unit to effectively replace the SPA. Amazing how even though the SKY & AIR were not listed with my station it has carried on reporting. Anyway, deleted my old station (loss of historical data doesn’t both me) and built a new entry. SKY & AIR both there and able to switch on battery card. Put everything back outside, and will watch now to see what happens. Batteries look good. Just need to remember that the station ID number has changed now so must update a few links here and there. But let’s see what happens going forward. Just thought I’d let others know (for now possibly don’t know yet) how I resolved my problem. Thanks support for your advice, to help me along the way as I’m no expert here, in fact the unit is in place and reporting, kinda like left to its own devices really! ---
**Author:** ![dorsetbred](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dorsetbred/32/2663_2.png) [@dorsetbred](https://community.tempest.earth/u/dorsetbred)\ **Post date:** [December 21, 2019, 4:02pm UTC](https://community.tempest.earth/t/lost-wind-measurement/4909/9 "2019-12-21T16:02:26Z")
Sad news I’m afraid, it’s failed again, so clearly something is not right. Support ticket time again…