# No Temperature Reported (resolved) **URL:** \ **Category:** Tempest Owners\ **Tags:** air\ **Created:** [June 20, 2019, 9:56pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780 "2019-06-20T21:56:11Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 20, 2019, 9:56pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/1 "2019-06-20T21:56:11Z")
For some reason I am not getting any tempature from my unit. Everything else on it is reporting fine. Pictures are attached showing this. Any ideas? I have only had my setup for about 3 weeks. ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/0/0be643e3170eef63a8da54919eb1ffd53b92f266.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/9/99564fd709441038bc0d5fedf1a3077855fb974a.jpeg) ---
**Author:** ![sunny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/sunny/32/16368_2.png) [@sunny](https://community.tempest.earth/u/sunny)\ **Post date:** [June 20, 2019, 10:54pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/2 "2019-06-20T22:54:45Z")
its not only your temperature, your pressure also lacks data points, your humidity is mostly 100%. Is there perhaps water inside the unit? your humidity might indicate that. One other thing to check is the strength of the radio signal. In the app, go to settings/stations/Miami ave. If you click on the status near the bottom of the screen, you should see some RSSI values. If they are -80 (I don’t know the exact number) or even more negative, your device might experience connection problems. ---
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 20, 2019, 11:11pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/3 "2019-06-20T23:11:13Z")
Here is what I am seeing. The unit is about 30 feet away from the hub. ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/c/cb86ba14d06c8b56d49a2b6ac0298a00c21120b0.png) ---
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 20, 2019, 11:24pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/4 "2019-06-20T23:24:17Z")
I have gone outside and moved it. And am getting readings again. This is where is was mounted. On the shady side of tree. ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/1/13d6431458e85dc5e8b2b67dfe57f425a8660d1d.jpeg) Now I have it just sitting on a table on the side of the house. ---
**Author:** ![KJ.Davis](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/kj.davis/32/9978_2.png) [@KJ.Davis](https://community.tempest.earth/u/KJ.Davis)\ **Post date:** [June 21, 2019, 12:25am UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/5 "2019-06-21T00:25:35Z")
@scott Good to see your AIR is working again. I see in your screenshot that AIR’s RSSI (Received Signal Strength Indicator) value was -68 dBm. That is a good to fair value. These values range from 0 to -100. The closer to 0 the better. I would be more worried about the Sensor Status in the screenshot that showed TEMPERATURE\_FAILED | RH\_FAILED. If you had the AIR mounted to the side of the tree exposed to the elements then that may be the cause of the sensor failure that resulted in you getting no temperature and dew point data. Try to keep AIR covered from the elements. If you want to keep it out in the yard then place it inside a Stevenson Screen. That will ensure it is protected as much as possible to give you great data. Looks like all your AIR’s data is fine now. Hope you are enjoying the 72° temperature right now. If it fails again then contact WeatherFlow Support and open a support ticket. ---
**Author:** ![ssstingrayc265](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/ssstingrayc265/32/1772_2.png) [@ssstingrayc265](https://community.tempest.earth/u/ssstingrayc265)\ **Post date:** [June 21, 2019, 12:28am UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/6 "2019-06-21T00:28:45Z")
Sorry but I think you’re going to have to do a reset of your hole system starting with the hub. It happened to me and that’s the only thing that works. ---
**Author:** ![dsj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/dsj/32/3_2.png) [@dsj](https://community.tempest.earth/u/dsj)\ **Post date:** [June 21, 2019, 6:12am UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/7 "2019-06-21T06:12:58Z")
Hi Scott. The “FAILED” messages likely mean you have a hardware fault. If the advice from the community doesn’t help restore your values, please open a trouble ticket by sending an email to [support@weatherflow.com](mailto:support@weatherflow.com) or visiting [https://got.ws/contact](https://got.ws/contact) and one of our customer support gurus will help you troubleshoot and send out a replacement if necessary. Thanks! ---
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 23, 2019, 2:02pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/8 "2019-06-23T14:02:50Z")
Yeah unfortunately it is appearing like a hardware issue. I tried the reset and still having things showing as failed and am not getting nothing from the air unit even with it two feet from the hub. ![image](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/c/ce4d8f8c75aa9c9b9cf4cad1cfa033f43a54c477.png) ---
**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\ **Post date:** [June 23, 2019, 4:53pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/9 "2019-06-23T16:53:05Z")
So Do what David told you. Open a support ticket and they’ll handle it from there directly with you. ---
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 23, 2019, 6:59pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/10 "2019-06-23T18:59:37Z")
I will just following up here. ---
**Author:** ![GaryFunk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/garyfunk/32/5729_2.png) [@GaryFunk](https://community.tempest.earth/u/GaryFunk)\ **Post date:** [June 24, 2019, 12:29am UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/11 "2019-06-24T00:29:37Z")
But did you actually submit a support request? ---
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 24, 2019, 12:58am UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/12 "2019-06-24T00:58:40Z")
Not yet. I hope to tomorrow. Today me and my father had our Father’s Day together since we were both working last weekend. I will get to it. 🙂 ---
**Author:** ![GaryFunk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/garyfunk/32/5729_2.png) [@GaryFunk](https://community.tempest.earth/u/GaryFunk)\ **Post date:** [June 24, 2019, 1:19am UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/13 "2019-06-24T01:19:41Z")
As soon as you do, Support will directly contact you and resolve the issue. ---
**Author:** ![scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/scott/32/5060_2.png) [@scott](https://community.tempest.earth/u/scott)\ **Post date:** [June 24, 2019, 11:35pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/14 "2019-06-24T23:35:27Z")
Just another note… I took out the batteries this morning and put them back in and moved the air about a foot from where it was before and no the sensor status is OK. I am not sure what fixed it but it’s working for now and I am keeping an eye on it. ---
**Author:** ![gizmoev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/gizmoev/32/941_2.png) [@gizmoev](https://community.tempest.earth/u/gizmoev)\ **Post date:** [December 24, 2022, 3:36pm UTC](https://community.tempest.earth/t/no-temperature-reported-resolved/3780/15 "2022-12-24T15:36:12Z")
Split this topic on December 24, 2022, 3:36pm UTC 2 posts were merged into an existing topic: [Failure of temperature and rh sensor at the stroke of midnight](https://community.tempest.earth/t/failure-of-temperature-and-rh-sensor-at-the-stroke-of-midnight/19410/6)