# Not recording rainfall **URL:** \ **Category:** Tempest Owners\ **Tags:** rain, tempest\ **Created:** [September 13, 2026, 3:12pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313 "2026-09-13T15:12:57Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![tindr](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@tindr](https://community.tempest.earth/u/tindr)\ **Post date:** [September 13, 2026, 3:12pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/1 "2026-09-13T15:12:57Z")
I’m in western Washington. It’s raining and the Tempest is not recording the rainfall. I looked at 6 other Tempests in my local area and none of them are either. Is anyone else experiencing this? ---
**Author:** ![dcarvil](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@dcarvil](https://community.tempest.earth/u/dcarvil)\ **Post date:** [September 13, 2026, 4:04pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/2 "2026-09-13T16:04:17Z")
Same here, in Bellevue, Lake Hills area. All other Tempests in my area also reporting no rain. ---
**Author:** ![dcarvil](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@dcarvil](https://community.tempest.earth/u/dcarvil)\ **Post date:** [September 13, 2026, 5:22pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/3 "2026-09-13T17:22:31Z")
Response from Tempest Support: “Thanks for reporting this. Our data science team is investigating this issue, it looks like the radar outage affected something in our back end software is used to help suppress false rain events and the rain data isn’t showing up in the app as a result.” ---
**Author:** ![tindr](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@tindr](https://community.tempest.earth/u/tindr)\ **Post date:** [September 13, 2026, 6:23pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/4 "2026-09-13T18:23:44Z")
Thanks for the update. ---
**Author:** ![tindr](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@tindr](https://community.tempest.earth/u/tindr)\ **Post date:** [September 13, 2026, 6:26pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/5 "2026-09-13T18:26:14Z")
Where did you find a way to contact the support team? Thanks. ---
**Author:** ![dcarvil](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@dcarvil](https://community.tempest.earth/u/dcarvil)\ **Post date:** [September 13, 2026, 6:37pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/6 "2026-09-13T18:37:08Z")
This URL: > **[Tempest Customer Support](https://help.tempest.earth/hc/en-us/articles/360059698054-Tempest-Customer-Support)** > > Get live help from Tempest Support by text or chat Monday–Friday, 10AM–4PM Eastern. Phone support is also available at 1-844-968-3679.Our customer support team is ready to assist you with your Temp... ---
**Author:** ![vinceskahan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/vinceskahan/32/2785_2.png) [@vinceskahan](https://community.tempest.earth/u/vinceskahan)\ **Post date:** [September 14, 2026, 6:26pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/7 "2026-09-14T18:26:26Z")
So many reasons in this one to avoid magic-math AI-generated postprocessing…gear should measure what it measures and report it unaltered (if it needs to report it anywhere at all). ---
**Author:** ![dcarvil](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@dcarvil](https://community.tempest.earth/u/dcarvil)\ **Post date:** [September 14, 2026, 6:41pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/8 "2026-09-14T18:41:57Z")
I second the motion. ---
**Author:** ![dcarvil](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@dcarvil](https://community.tempest.earth/u/dcarvil)\ **Post date:** [October 1, 2026, 10:25pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/9 "2026-10-01T22:25:05Z")
Same problem again on Tuesday. We had 2 hours of moderate rain, and Tempest stations say no rain. Support says the haptic sensor will not detect drizzle. A nearby WeatherLink station says .12" fell in that 2 hour period. .12" in 2 hours is not drizzle. ---
**Author:** ![tindr](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@tindr](https://community.tempest.earth/u/tindr)\ **Post date:** [October 1, 2026, 11:15pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/10 "2026-10-01T23:15:09Z")
We’re out of town so I didn’t see any issue. ---
**Author:** ![dcarvil](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@dcarvil](https://community.tempest.earth/u/dcarvil)\ **Post date:** [October 3, 2026, 3:41pm UTC](https://community.tempest.earth/t/not-recording-rainfall/28313/11 "2026-10-03T15:41:51Z")
Latest reply from support: “The problem is that when the rain droplets are too light, they won’t cause vibrations that the sensors can detect. Light rain is approximately 0.03 to 0.04 inches per hour or less.” 0.03 to 0.04 is a fairly large number to ignore, and that number is not mentioned anywhere in the Tempest documentation.