# Sky and Air Dropped

**URL:** <https://community.tempest.earth/t/sky-and-air-dropped/2919>\
**Category:** Tempest Owners\
**Created:** [January 4, 2019, 9:05pm UTC](https://community.tempest.earth/t/sky-and-air-dropped/2919 "2019-01-04T21:05:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jzsjr](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/jzsjr/32/13041_2.png) [@jzsjr](https://community.tempest.earth/u/jzsjr)\
**Post date:** [January 4, 2019, 9:05pm UTC](https://community.tempest.earth/t/sky-and-air-dropped/2919/1 "2019-01-04T21:05:46Z")

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Hello,

On 1/1/2019 my Sky and Air just dropped connection. Airs battery voltage is 3.48 and the RSSI is -53. Skys voltage is 3.44 and RSSI is -39. They both say they are online but last communicated to the hub on 1/1/2019. I wanted to send you this information before I try restarting the hub. I also turned on the battery information in the UI and it is showing GOOD. The hub is also in very close proximity to both devices.

Thank you,  
Jim

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**Author:** ![eric](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/eric/32/13553_2.png) [@eric](https://community.tempest.earth/u/eric)\
**Post date:** [January 4, 2019, 9:22pm UTC](https://community.tempest.earth/t/sky-and-air-dropped/2919/2 "2019-01-04T21:22:35Z")

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Hello Jim

could you share with us your station number, without it is hard to give an opinion.  
Same goes for @anon84912554. It will help them to help you quicker

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**Author:** ![jzsjr](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/jzsjr/32/13041_2.png) [@jzsjr](https://community.tempest.earth/u/jzsjr)\
**Post date:** [January 4, 2019, 9:44pm UTC](https://community.tempest.earth/t/sky-and-air-dropped/2919/3 "2019-01-04T21:44:26Z")

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Hello,

The Station ID is 5473

Thank you,  
Jim

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**Author:** ![jzsjr](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/jzsjr/32/13041_2.png) [@jzsjr](https://community.tempest.earth/u/jzsjr)\
**Post date:** [January 4, 2019, 9:53pm UTC](https://community.tempest.earth/t/sky-and-air-dropped/2919/4 "2019-01-04T21:53:34Z")

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I have not submitted a ticket yet. Do they handle support tickets through the “submit a request?”

Jim

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**Author:** ![GaryFunk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/garyfunk/32/5729_2.png) [@GaryFunk](https://community.tempest.earth/u/GaryFunk)\
**Post date:** [January 4, 2019, 10:00pm UTC](https://community.tempest.earth/t/sky-and-air-dropped/2919/5 "2019-01-04T22:00:31Z")

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Please contact [support@weatherflow.com](mailto:support@weatherflow.com) or [http://got.wf/contact](http://got.wf/contact) and they’ll help you troubleshoot more.