# Weatherflow hub keeps going offline **URL:** \ **Category:** Tempest Owners\ **Tags:** tempest\ **Created:** [July 31, 2020, 5:25pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299 "2020-07-31T17:25:40Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![lewtesco](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@lewtesco](https://community.tempest.earth/u/lewtesco)\ **Post date:** [July 31, 2020, 5:25pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/1 "2020-07-31T17:25:40Z")
My Weatherflow keeps going offline for ages then coming back online again It’s only been doing this the past couple of weeks or so and never did before the last firmware update Is there a bug? I’ve completely reset the hub and all devices are working properly The internet is working perfectly too, my Weatherflow is the only thing going offline My RSSI values are Hub -26 Air -59 Sky -127 I’ve just noticed the Air unit itself is offline It has the solar charger and is in the air and has been working perfectly for quite a while However the last battery reading was 2.98V Is there a reason the battery is draining so fast? I’m “assuming” it goes back online when it’s really sunny and the battery gets enough charge and then discharges once the sun goes again I live in England ---
**Author:** ![gizmoev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/gizmoev/32/941_2.png) [@gizmoev](https://community.tempest.earth/u/gizmoev)\ **Post date:** [July 31, 2020, 5:46pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/2 "2020-07-31T17:46:08Z")
> [@lewtesco](#): > > My RSSI values are > Hub -26 > Air -59 > Sky -127 I’m surprised your SKY even is able to report to the hub with that RSSI value. > [@lewtesco](#): > > I’ve just noticed the Air unit itself is offline > It has the solar charger and is in the air and has been working perfectly for quite a while > However the last battery reading was 2.98V The battery in the Solar Power Accessory (SPA) is a LiFePO4 cell which is practically dead just below 3.00V which is why 2.98V is the last voltage reading you have. The SPA was designed for the SKY since it is in open sun but the Air is supposed to be in shade so it doesn’t surprise me that the battery has gone dead. My Air is still on its first set of Energizer Lithium Ultimate batteries and it has been nearly two years. Either install the the Energizer batteries in it or put the SPA out in the sun for a day and it should be charged back up. ---
**Author:** ![lewtesco](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@lewtesco](https://community.tempest.earth/u/lewtesco)\ **Post date:** [July 31, 2020, 5:59pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/3 "2020-07-31T17:59:48Z")
Whoops my mistake It’s the SKY unit that the battery is low on not the air ---
**Author:** ![gizmoev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/gizmoev/32/941_2.png) [@gizmoev](https://community.tempest.earth/u/gizmoev)\ **Post date:** [July 31, 2020, 6:02pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/4 "2020-07-31T18:02:19Z")
Ok, that explains it. Does it get much sun exposure? Also, I’m assuming you are not getting below freezing temperatures during the day. If it gets plenty of sun exposure and you are not in freezing weather it may be that the SPA has water ingress and has caused an issue. ---
**Author:** ![lewtesco](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@lewtesco](https://community.tempest.earth/u/lewtesco)\ **Post date:** [July 31, 2020, 7:30pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/5 "2020-07-31T19:30:08Z")
Plenty of sun, no freezing temps in UK until maybe Dec or Jan I’ll get a ladder and take it off the pole tomorrow and check for water, but there shouldn’t be any ---
**Author:** ![gizmoev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/gizmoev/32/941_2.png) [@gizmoev](https://community.tempest.earth/u/gizmoev)\ **Post date:** [July 31, 2020, 8:27pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/6 "2020-07-31T20:27:30Z")
When you get up there, take the SKY off the SPA first and note if there is water puddled on top. If your SPA is one of the early ones, it had a temperature compensation feature where it wouldn’t charge below freezing and also did not have any drain hole under the solar panel. Here is a picture of under the solar panel on a newest production SPA. ![Screenshot_20200731-132428_Photos~2](https://us1.discourse-cdn.com/flex020/uploads/sws/original/2X/b/bfdf292474a3152042187427c1112dd355470b58.jpeg) ---
**Author:** ![lewtesco](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@lewtesco](https://community.tempest.earth/u/lewtesco)\ **Post date:** [August 1, 2020, 3:39pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/7 "2020-08-01T15:39:52Z")
It hasn’t froze in the UK since Dec last year It didn’t have any pooled water, and does not have the drain hole shown in the pic above The battery was 0.3V when I measured it after taking it off, totally dead! It does charge with light shone on it, the problem is the batteries don’t stay charged! Any ideas why? or how to fix it? it’s not even been outside a year yet - I got it setup on the 8th September 2019 [![](https://i.ibb.co/7YXvPwS/IMG-0129.jpg)](https://ibb.co/4m7Wz6F) [![](https://i.ibb.co/WB3sJKs/IMG-0130.jpg)](https://ibb.co/L9Pv7pv) [![](https://i.ibb.co/VWDX4sm/IMG-0131.jpg)](https://ibb.co/BVj8M9N) [![](https://i.ibb.co/V2pH63W/IMG-0132.jpg)](https://ibb.co/NZn1R76) [![](https://i.ibb.co/V2Qvw5K/IMG-0133.jpg)](https://ibb.co/XS3zYMw) [![](https://i.ibb.co/nbpQ8ZJ/IMG-0134.jpg)](https://ibb.co/yX2gBGj) ---
**Author:** ![bmcgrady384](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/bmcgrady384/32/7301_2.png) [@bmcgrady384](https://community.tempest.earth/u/bmcgrady384)\ **Post date:** [August 1, 2020, 3:44pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/8 "2020-08-01T15:44:24Z")
Some of those solar panel attachments were bad and let water in. Weatherflow replaces the bad ones, they did for me. Sent a new one for free. Did you put a support ticket in? ---
**Author:** ![lewtesco](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@lewtesco](https://community.tempest.earth/u/lewtesco)\ **Post date:** [August 1, 2020, 3:47pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/9 "2020-08-01T15:47:03Z")
No, because till now I didn’t know I had to, when I tried to it said to post here first and ask for help ---
**Author:** ![bmcgrady384](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/bmcgrady384/32/7301_2.png) [@bmcgrady384](https://community.tempest.earth/u/bmcgrady384)\ **Post date:** [August 1, 2020, 3:48pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/10 "2020-08-01T15:48:21Z")
If it’s not working and you’ve had it less than a year, I’d put a support ticket in. Link at top of page. Good luck! ---
**Author:** ![gizmoev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tempest.earth/gizmoev/32/941_2.png) [@gizmoev](https://community.tempest.earth/u/gizmoev)\ **Post date:** [August 1, 2020, 3:49pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/11 "2020-08-01T15:49:35Z")
Yep, time to put in a support ticket. Be sure to reference this topic. ---
**Author:** ![lewtesco](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@lewtesco](https://community.tempest.earth/u/lewtesco)\ **Post date:** [August 1, 2020, 3:52pm UTC](https://community.tempest.earth/t/weatherflow-hub-keeps-going-offline/8299/12 "2020-08-01T15:52:57Z")
Thanks just put one in now