At first air failed to report but now the hub is offline. The unit is only 1 week old (after first operation). It has worked very well during this 6 day period until today.
I rebooted the hub (left it unplugged for 20 seconds before repowering the unit) but no activation of the unit.
Anyone else experience this?
Sounds like a failed hub, especially if you can’t connect to it via Bluetooth. Time to contact support. They are very responsive.
check the cable and power supply, just to be sure.
means no LED shows any light ?
To be shure try a differnt cord an power supply, as @sunny already advised.
When the result is the same contact @anon84912554 directly to open a ticket. They will take care shortly.
Hi @jamezmail
It looks like both of your stations are online and reporting current observations so hopefully you were able to resolve the issue.
The “Farm Saddler” station Hub has a relatively weak connection with your router. If devices are dropping connections, you might want to check the RSSI values in the app and consider moving them closer or to a place with a better signal path. Go to settings > stations > (select station) > tap the Status row and note the RSSI value for the problem AIR or SKY. A number close to 0 indicates a strong signal compared to a very weak signal of -80 to -100.
I hope this helps!