My oldest Tempest Weather Station (6 years old) died. I ordered a new one which I expect to be delivered today. The new Weather Station has the new Hub which I’d like to use. I assume that I can unplug the old Hub, plug the new Hub in, open the App and be prompted to setup the new Hub? If a do that, can I still access the old station from Settings→MANAGE→Stations→(Old station name)→DEVICE→Manage Deices→(Old Station ID)→Advanced→Replace Device? I’d like to have the old station’s data transferred to the new station, but am not sure how that works with both a new Hub and new Weather Station.
Thanks for any help you can provide.
The data on your old Hub (station). . .remains on that station! You’ll have to contact Tempest° Support (see SUPPPORT at top. . .then use the pull-down to find Open a ticket then fill in the information.
In the Description portion of that form. . .indicate (as you described above) and Request that they Merge the data from your previous Hub to the one that came with your new station. You will need to provide the stationID of the previous Hub and the new stationID so they can “stitch” the old data into the new Hub station.
The Merge may take a few days to complete. . .and there “may” be a few day’s worth of data that will be lost due to the merge (that’s just “By Design”). Once the Merge has been completed. . .you will then be able to view your station’s Historical record from the past 6 years. . .data that was collected by your previous Tempest° device. The new device will then continue where the old one left off by taking weather meaurements.
1 Like
Forgot to mention. . .there are two other ways to contact Support. For the Live Chat. . .go to INFO at the top (to the left of SUPPORT). . .then click on Help Center. On that page. . .you will see this in the lower right-hand corner:
The Chat Line is open from 10am to 4pm EST Monday thru Friday. The “? Help” button will change to “Chat” button when the line is open Mon thru Fri.
That may be your best way to go so you can “chat” directly with a Customer Rep. They can look up your stationID for you if you are not sure where to find it.
1 Like
