No station info showing on 'card view' - app or web

Tempest Owners
,
21

OK, I will messages them and let them know about the panels. Thanks for your help.

Will uninstalling and reinstall of app help?

22

Go to your station using a web browser. If the cards show up, then an app reinstall might work. If the web shows the same thing then reinstalling the app wonā€™t.

23

No joy, missing from web browser too. Thanks

24

This temporary solution from @93ben might help you to see your graphs. Substitute your ā€˜Station IDā€™ and ā€˜Device IDā€™ into the address. You can find those numbers on your status page. To find your status you can use either the App or the Web page if you are logged in. From the web page - Settings - Stations - ā€˜select stationā€™ - Status - look for ā€˜Station IDā€™ and ā€˜Device IDā€™

And if you tell us your station ID or link as descrobed here we will be able to see your situation.

cheers Ian :slight_smile:

25

That does work for a temporary solution. Thanks for the help!

26

@B.S, @arklazak and @fritz614 We are working on getting your card view fixed. Iā€™ll let you know when things are resolved.

27

Thank you to the community for the help and thank you to the support staff, @corrineb, for the speedy response.

Excellent support, much appreciated.

28

@B.S, @arklazak, @fritz614: your card view should be restored now. And weā€™re working to correct the underlying issue. Thanks for reporting this issue and thanks for your patience as we work through a fix.

29

It is working for me on the web and both devices. Thanks you for the quick fix!

30

Working for me in both app and web. Thanks for your help.

31

Than you for the quick response and resolution for my case!!

32

I am having the same issue. Ticket submitted

33

What is your Station ID or the link to it. You can get a link to it using the share icon in the App or on the web. If you also put it in your profile it will help us troubleshoot.

34

Not sure what happened but you only have a hub linked to the account. Did you add the Tempest to the hub as described in the little notice ??

Here a detailed setup help page

35

30974
I did add the Tempest to the hub.At least I thought I did.

37

https://tempestwx.com/station/30974/

38

Go into the app and select Settings, Stations, station name, Manage Devices. What do you see?

39

Add device
Thatā€™s all

40

And thatā€™s what you have to do. Add the Tempest (device) to the hub. See my post above with the steps.

41

Itā€™s not finding it.