My Tempest went off the air as of last Tuesday after a week or so of troubles with first the sensor loosing connection to the hub and then finally the hub stopping working (after a reset). I reported it to the support group via a new ticket Tue evening and then an update Wed morning at 8:50 am (pow…

Ok, thats great news. I won’t do anything to it other than let it sit in the sun, solar panels facing west to get as much direct sun as it can the rest of the day…probably 2 more hours or so and its switched on.

Just FYI, still no data/connection from the sensor to the hub

question is, did it charge ??? Maybe bring it close to the hub and then have a look once it does connect, what the battery voltage is.

No, Idon’t think so. After our conversation yesterday, it sat in the direct sun for at least 3 hours. switch on. no connection or data. But the led lit up a very bright green and Iwas very encouraged for tomorrow (today) that it would reconnect and work this morning, a bit overcast, but I broug…

In normal cases 1 to 2 hours a day should be ok for a week. At least we know pretty sure the Tempest is bad. If you didn’t already, open a support ticket mentioning your station ID and our findings … they will replace the unit if confirmed.

I just checked it again, its been in the direct strong sun for 3.5 hours today, switch on. No response when I pressed the led button on the bottom. switched off, then on and nothing. I’d say its dead. I had already submitted a support ticket last Monday, How do I update it with these findings? …

When you opened a ticket you did receive a mail to confirm I guess, I think you can reply with the mail as it has a tracking code, you write above the line and it will be added to the ticket in Zendesk.

Done, thanks again for your help and efforts

New unit just arrived. Its a nice sunny day so I’m going to do the replace process shortly and will let you know

Well that was very easy! Turned on new one, set in sun (same location as old), fired up the app, it found the new one and I did a replace. In about 30 seconds data started to appear and status is ok. awesome. Showing 2.59 volts which I think is higher than in the past. I’ll check the history. M…

Support response time?

Tempest Owners

93ben September 21, 2020, 11:30pm 31

Are you able to take a photo of your Tempest and post it here? Also it should be facing this way… Correct orientation tempest

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Support response time?

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