Device Offline with Sky using solar

Tempest Owners
1

Almost daily I get a ‘Device Offline’ notification on my Sky. I recently started using the solar panel and prior to that I never had any issues while using batteries.
Can anyone offer suggestions on how to keep my device working without dumping the solar panel?

2

What is the RSSI value on the Sky?

3

Can you help me find that?

4

What is your station number?

5

In the app or web interface go to Settings, Stations, station name, Status. Several parameters are there including the RSSI values.

2 Likes
6

Says -127 RSSI
And station # 2623

7

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8

That RSSI value is not very good. IIRC it needs to be better than -80. Try moving your hub to get a better value. I’m not sure how the SPA could have made it worse than before but it might have been right on the edge and the SPA was the “last straw.”

2 Likes
9

Maybe, you try to replace the Solar option with batteries for a test of the RSSI.
What is the value without the Sol.?

2 Likes
10

or see if you can look back historically and see if the RSSI changed before+after, assuming you had it in the same location always…

11

My issue was the solar panel…put a support ticket in and have them check

12

My base station is about 6’ from the Sky. See photo. The RSSI seems to fluctuate a lot, and it’s still dropping offline a lot.

IMG_2180
IMG_2180.JPG3024×4032 3.62 MB

1 Like
13

Think about opening a ticket…
This is possible at http://got.wf/contact or by emailing support@weatherflow.com

14

My Sky has a Solar Panel. It’s on a 10’ mast about 40’ from the hub. The RSSI is -52. The Sky is currently in full sun. The voltage is 3.49. If your Sky’s voltage is near 3.0 or below, your Solar Panel attachment has problems. If the voltage looks good and the RSSI from your Air looks good, then your Sky itself has problems. If the RSSI looks marginal from both units, then my guess is your hub has problems. Just my 2 cents.

15

Lately I have been getting offline reports. Here is my infor from the settings taken at 10:40AM

  • NameAdel, Georgia
  • Station ID9986
  • Serial NumberHB-00012276
  • Firmware Revision114
  • StateOnline
  • Last State Changed2019-08-31 9:51:53 AM
  • hub_online_count1
  • hub_offline_count0
  • device_online_count2
  • device_offline_count0
  • is_wifi_readytrue
  • Uptime0d 11h 55m 54s
  • RSSI-69
  • Last Status Time2019-09-29 10:42:09 AM
  • Last Hub Time2019-09-29 10:42:03 AM

tower base (temp unit)

  • Device ID34386
  • Serial NumberAR-00015024
  • Firmware Revision22
  • Last Observation (via app)2019-09-05 7:25:51 AM
  • Last Observation (via Hub)2019-09-29 10:42:23 AM
  • Last Observation2019-09-29 10:42:15 AM
  • Observation Count (last 24 hours)180
  • StateOnline
  • Uptime29d 1h 11m 25s
  • Battery3.14 volts
  • RSSI-66
  • Sensor StatusLightning Disturber
  • Last Status Time2019-09-29 10:42:23 AM
  • Last Hub Time2019-09-29 10:42:15 AM
  • Last State Changed2019-09-26 8:17:40 PM

tower (SKY Unit)

  • Device ID34396
  • Serial NumberSK-00014218
  • Firmware Revision43
  • Last Observation (via app)2019-09-05 7:26:02 AM
  • Last Observation (via Hub)2019-09-29 10:42:10 AM
  • Last Observation2019-09-29 10:41:36 AM
  • Observation Count (last 24 hours)80
  • StateOnline
  • Uptime0d 1h 12m 0s
  • Battery3.63 volts
  • RSSI-58
  • Sensor StatusOK
  • Last Status Time2019-09-29 10:41:42 AM
  • Last Hub Time2019-09-29 10:41:36 AM
  • Last State Changed

The “Tower base” is the temp unit. The “tower” is the "SKY: unit. Notice the up time on the Sky unit is 0 days and only 1 H up time. What freq is the “sky” unit and the base using? is the units electronics being affected by radio transmissions in the 3.8 Megahertz transmitter?

16

transmission between hub and sky or air is in your region in the 900 mhz range
RSSi values seem ok to me

Had a look at sky voltage, seems pretty wild to me for the solar device
@anon84912554 : not so usual, faulty ???

you might also open a ticket directly with support as they aren’t 100% on this forum
Please open a ticket at http://got.wf/contact or by emailing support@weatherflow.com

17

Off line again. Here are the current info:

NameAdel, Georgia
Station ID9986
Serial NumberHB-00012276
Firmware Revision114
StateOnline
Last State Changed2019-08-31 9:51:53 AM
tip_id2
hub_online_count1
hub_offline_count0
device_online_count1
device_offline_count1
is_wifi_readytrue
Uptime0d 17h 6m 55s
RSSI-73
Last Status Time2019-10-01 2:02:01 AM
Last Hub Time2019-10-01 2:02:01 AM

tower base (Temp)
Device ID34386
Serial NumberAR-00015024
Firmware Revision22
Last Observation (via app)2019-09-05 7:25:51 AM
Last Observation (via Hub)2019-10-01 2:02:34 AM
Last Observation2019-10-01 2:02:34 AM
Observation Count (last 24 hours)181
StateOnline
Uptime30d 16h 32m 25s
Battery3.14 volts
RSSI-63
Sensor StatusLightning Disturber
Last Status Time2019-10-01 2:02:34 AM
Last Hub Time2019-10-01 2:02:34 AM
Last State Changed2019-09-26 8:17:40 PM

tower ISKY)
Device ID34396
Serial NumberSK-00014218
Firmware Revision43
Last Observation (via app)2019-09-05 7:26:02 AM
Last Observation (via Hub)2019-09-30 6:02:02 PM
Last Observation2019-09-30 6:01:32 PM
Observation Count (last 24 hours)0
StateOffline
Uptime0d 0h 27m 0s
Battery3.18 volts
RSSI-59
Sensor StatusOK
Last Status Time2019-09-30 6:00:34 PM
Last Hub Time2019-09-30 6:00:33 PM
Last State Changed2019-09-30 7:10:15 PM
18

Did you repower/reboot/restart your Sky about half an hour before (about 5:30)?

What happens if you do it (again) ?

I think as well, opening a support ticket is necessary.