Missing Data

Tempest Owners
21

Just noticed I am missing 10 mins of data between 6:55pm and 7:05pm CDT today. All graphs so the same gap in data.
Station ID:15419

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22

At first I thought maybe your Tempest had a firmware update but zooming in to the 1-minute level shows no missing data.

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23

So, how do you explain the difference in the graphs?

24

The graphing algorithm and how it rendered. Obviously the data is there, otherwise it wouldn’t show in the 1-minute data.

25

the different levels are calculated every x time from the 1 minute data (called buckets internally). Sometimes there are small glitches (heavy load, maintenance etc) but mostly this is corrected with the next run.

As you can see it was corrected since

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26

Since a couple of days missing data.
Battery voltage normal.
Sensor status: Pressure Failed, Temperature Failed, RH Failed, Wind Failed, Light UV Failed
Is this again a server issue?
System is online.

27

not a server issue, this is your Tempest having a problem

Sensor status: Pressure Failed, Temperature Failed, RH Failed, Wind Failed, Light UV Failed

try to reboot it via the switch underneath, toggle it a few times ending with ON and follow the boot sequence via the led next to it. It should blink a few times quickly green and go out. If it does anything else and/or after the reboot you have still failed sensor, open a support ticket