The USB power socket on the circuit board of my Hub is misaligned with the cutout for it in the case. It is off to the side by about 0.5mm and this makes it very difficult to insert the USB plug. The last time I removed this plug I had to really force things to get it back in. Several others repo…

@anon84912554 is best placed to help you with that as they have the inner layout, they’ll be able to tell where to cut but do shoot a mail to them as they don’t read all in a timely manner on this forum : support@weatherflow.com or open a ticket http://got.wf/contact they’ll help you out quickly …

If you decide to do it yourself, just watch out for the pushbutton light tube as you pull the circuit board out. It is tiny, and magnetically drawn to deep pile carpeting. Also, if your Hub is from the batch with the super-bright status LEDs, it may be worth experimenting with a black Sharpie mark…

I have a Hub that it is difficult to insert the mini USB plug. It’s a very snug fit once it’s in.

[image] edtimm: The USB power socket on the circuit board of my Hub is misaligned with the cutout for it in the case. It is off to the side by about 0.5mm and this makes it very difficult to insert the USB plug. The last time I removed this plug I had to really force things to get it back in. …

[image] edtimm: How do you get the bottom off this thing? There are screws under the pads. [IMG_20180829_114935]

It happened to me too. I had to realign it for myself. Not a big problem but I’m asking how they could have test it. For sure not with enclosure.

mine is slightly off the correct position as well, but after noticing it, I was able to get the usb connected anyway.

Hi Ed. Thanks for the report. This is definitely not normal. We’ve had a handful of similar reports but yours sounds worse than the ones I’m aware of. We are working with our factory to improve QC of this issue for future production. In the meantime, we’d be happy to send you a new Hub. We do not r…

One of my two hubs had the same issue. In my case, when viewing the hub while sitting on its base the plug was off to the left. I just inserted the USB cord slightly angled that direction and then straightened it out once it was just in the metal shield of the receptacle. Incidentally, the screw mo…

Mine is the same way, first thought it was me but read others are experiencing the same issue. Thanks

USB power cord socket is misaligned with cutout in the Hub housing

Tempest Owners

Topic		Replies	Views
Hub LED/USB port location Feature Requests	25	1167	September 27, 2018
Hub appears to have died Tempest Owners hub	2	496	May 26, 2019
HUB Went offline Tempest Owners hub	47	3235	March 9, 2019
Great support! Hub problem solved Tempest Owners hub	0	529	September 8, 2018
Option to turn Hub's LED off (was LED brightness in latest firmware) Feature Requests	60	3457	September 11, 2024

USB power cord socket is misaligned with cutout in the Hub housing

Related topics