Can't add Sky to Hub - "Hub Not Connected"

Tempest Owners
1

Hi

I’m trying to add the Sky, which arrived the other day but the Hub is being stubborn.

I followed the steps:

  • Start the app
  • Tap the settings icon
  • Tap Station
  • Tap [Station Name]
  • Tap Manage Devices
  • Hit [+] to add a new device

The Android App consistently says:
Hub Not Connected
Make sure HUB has power and is within 10 feet. You may need to restart the app, or cycle the power on your HUB.

I have/am

  • Within 3 metres of the Hub
  • Restarted the Hub 2 or 3 times
  • Enabled Bluetooth
  • Allowed Location permission for the App on the phone

Symptoms

  • the LED is blue on the hub
  • when i hit “WiFi Setup” in the station settings, the app shows the same “Hub Not Connected” message
  • I tried setting it up with another phone, same issue.
  • The main phone is Android 8.1
  • I can see the Hub has an IP address assigned at the router.
  • Hub says it is on Firmware 47
  • The hub has an Air added that is reporting data OK.

Everything looks OK so I’m a bit flummoxed as to why the Hub is not connecting. Any tips?

Thanks

2

Do you have more than one Hub?

3

…or more than one phone/tablet connecting via Bluetooth???

4

I kept getting that error when trying to add my Sky using iOS. Force quitting the app and restarting it got things going again.

5

If there is only one Hub, remove the uninstall the application then install if fresh from Google.

6

Hi, I finally got it connected, I had to turn on Location (GPS) on the device withe app and wait a little bit.
I found out by trying to add a Sky on an Android 6 phone with Location enabled. I turned off Location on the Android 8 phone and tried to access the Wifi Setup - app gave me the Not Connected message, once I re-enabled Location and waited a bit the Wifi settings for the Station were available.

Thanks for the tips, the Sky is reporting… now I just have to find a site for it.