Connection Problems

New user here: I simply cannot connect to my station. The app says my station is connected, and I receive emails from WF saying that the Tempest is online, but no data is being received nor displayed on the app. The Hub is showing a -8 RSSI. The light on the Hub remains solid Blue. The Hub is within 2 feet of my router. I am at my wits end…Can anyone suggest a solution? Many Thanks…

Steve in Kansas

the blue color means that it is connected through bluethooth with the app. If you kill the app, the light should become green. does it?

No, it stays blue. Never changes color! Thanks!

probably it is connected to some other device via bluetooth. as a test move all other devices out of the way.
Perhaps this troubleshooting guide is any help https://help.weatherflow.com/hc/en-us/articles/360050786593-Troubleshooting-Guide-Setup-WiFi-Hub-Tempest-Device-

Your hub is seen by our servers but your Tempest did send for +/- 1 hour of data and vanished. The radio link quality was very low, is it maybe out of reach of the Tempest ? Can you bring it closer or move the hub in the house closer ? Wifi link is very good and you have quite some margin.

Maybe if you can easily reach the Tempest, reboot it via a toggle of the switch underneath the unit. It should blink a few times quickly green before going off.