Hi Nick! Thanks for reaching out for assistance. The solar power accessory should continue powering the SKY over several weeks with little solar input during overcast conditions.
It looks like your solar power accessory might be failing instead, it’s already stopped providing power to the SKY yesterday morning. Can you disconnect it when you get the chance and check the electrical contacts for corrosion and the possibility of water intrusion. The voltage is very low and it likely won’t power the SKY if you reattach it without trying to charge it some. We can get you a replacement if necessary.
I installed the solar panel for the Sky in July. It has worked just fine for weeks. However all of sudden today the voltage readings started to decline sharply (on a Sunny day). It’s as if the panel quit charging.
That doesn’t look nice indeed, Is it difficult to bring down the system and check all parts ? Like the little contacts etc (in case something makes a bad contact). Also you took out the batteries inside the Sky ? Any water that seeped in ?
If it won’t come back to life after fiddling the solar panel connection I’m afraid you have a failed unit and only option I can give you is to contact @anon84912554
The solar charger has been working fine for about six months.
Last night my Sky crashed due to low battery voltage.
This followed our first real winter night where it got to -4 F.
A screen shot of the battery voltage is attached.
1 - The little contacts were fine - no evidence of corrosion
2 - The batteries were removed when the solar panel was installed
3 - No sign of water at all
UPDATE: The sun came again today and the system came back to life. I inspected the unit around 8:30 am. Between 6:30 pm yesterday and 3:30 pm today there are no battery strength readings at all. Then suddenly at 3:30 the readings reappeared (see attached screenshot)
Hi, our sky solar panel also appears to have stopped working, our system us under two weeks old, we did take it down, try with regular batteries and it was fine. The solar panel charged up on a sunny day and we reinstalled it and after 1 day the battery shows replace again. image|666x500
Okay, thanks for speaking up about your issue. I’ll open a ticket for you with customer service…
I see you have one open already, we were just waiting for a reply. I’ll follow up with you directly.
Thanks!