We haven’t had rain here in the area for several weeks and I realized that a couple of days ago we had rain overnight. I saw that the Tempest registered the rain, but I never received a notification. We also had .80” yesterday and another .02 today and I never received any notification. I’ve verified that the notification settings have not changed. Has anyone else seen this after the last update?
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I just looked at my Tempest message logs, and noticed that it has also not sent rain start alerts in a month now. We’ve had a dry month for rain though, and most of the snow as expected was not recorded. It did record 0.02" of (freezing) rain today, though. Have you opened a support ticket yet???
Same here. We had some snow that didn’t register. The same for freezing rain earlier in the month. I never received a notification for that or the rain in the past two days.
I have not opened a ticket on this issue. I am glad though that I am not the only one who this is affecting. I was afraid it was something wrong with my specific system.
You are all lucky. In my area we have not had rain for 167 days. It rained yesterday and I can confirm I got data for the first time.
It all seems to work well.
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I just opened a support ticket, since I recall the back-end server failing to send rain start notifications in the past.
FYI, the ticket system said that all employees are away this week at a conference. The big AMS conference was a few weeks ago, so I’m guessing that it’s an all-hands corporate cruise like they did several years ago…
I’ve been wondering about this as well. We had our first rain event in the US northwest since I set my new Tempest up a week ago, and it did record the rainfall but never sent me a notification despite having alerts turned on. I was kind of looking forward to seeing it work; was wondering if I needed to ping support. Guess it’s kind of a widespread issue.
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I can confirm also. Not a single rain alert on my Android phone that it was raining out yesterday and we got 1.13 inches of rain based on my Tempest numbers.
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I will let everyone here know when support responds to my ticket, I suspect on Monday…
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Just received a response from support (on a Sunday!). They are working on a problem with rain/lightning alerts and lightning distance graphs.
I will update this thread as I receive additional information…
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Thanks for opening the ticket and providing an update. Hopefully the issue is resolved soon.
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I received a support system “kiss-off” survey email, so I suspect that my ticket was closed and I will not be receiving further updates to post here…
They closed it? They didn’t give you any resolution or status?
Just what I already posted above, that they are working on a problem with rain/lightning alerts and lightning distance graphs:
https://community.tempest.earth/t/stopped-receiving-rain-notifications/26580/9?u=vreihen
Just to note: I just received my first ever rain alert haha. So looks like the alerts are getting fixed 
.
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It figures that we’re getting snow/sleet/rain this morning, and I can’t see if the alerts are being sent because my home firewall/router fried itself yesterday and my Hub and everything else is offline until the replacement arrives today… 
Man, that sucks. Luckily for me we are supposed to have some rain on Saturday, so hopefully I can verify that the alerts are now working again.
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I started getting rain event notices yesterday, too.
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I see some people are now stating they are receiving rain notifications again. I haven’t had rain in several weeks, but received 0.01 finally this morning and still did not receive a notification. Was there an update to the code to resolve this bug? If so, it doesn’t appear that I received it since I am still not receiving rain notifications.
Mine are sporadic at best. I was receiving rain notifications last week, but today with moderate to heavy rain I have not seen any come through.
Thanks for the info. It would be nice if we could get a developer to look at this. It appears to be an existing bug. I have had .80" of rain today and I’m still not receiving any notifications.